Terms of service

Terms of Service

Last Updated: April 17, 2026

Please read these Terms of Service ("Terms") carefully before using the Steve's Hallmark website located at steveshallmark.com (the "Site") or making purchases in our store. These Terms apply to all visitors, customers, and others who access or use our Site or services.

By accessing or using our Site, or by making a purchase from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.

Steve's Hallmark is an independently owned and operated Hallmark retailer located at 39180 Fremont Hub, Fremont, CA 94538. We are not Hallmark Cards, Incorporated or any of its affiliated corporate entities.

1. Use of Our Website

You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Site. You may not use our Site to:

  • Transmit any unsolicited or unauthorized advertising or promotional material
  • Engage in any conduct that is unlawful, fraudulent, or harmful
  • Attempt to gain unauthorized access to any part of the Site or its related systems
  • Transmit any data or content that contains viruses, malware, or other harmful code
  • Harvest or collect personal information about other users without their consent

We reserve the right to restrict or terminate access to our Site for any user who violates these Terms or engages in conduct we deem harmful to our business, customers, or operations.

2. Products and Pricing

We make every effort to display our products and their descriptions accurately on our Site. However, we do not warrant that product descriptions, pricing, or other content is complete, accurate, or error-free. We reserve the right to correct any errors and to update product information at any time without prior notice.

Prices shown on our Site are for online purchases. In-store pricing may vary. All prices are in U.S. dollars and are subject to change without notice.

We reserve the right to refuse or cancel any order if we determine that a product was listed at an incorrect price due to a typographical error or other error in pricing information.

3. Orders and Payment

By placing an order through our Site, you represent that you are authorized to use the payment method provided and that the information you submit is true, accurate, and complete. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection systems.

Payment must be received in full before your order is processed and shipped. We accept major credit cards and other payment methods as indicated at checkout.

4. Shipping and Delivery

Standard flat shipping rate is $7.95 within the 48 continental U.S. states. Free in-store pickup is available at our Fremont Hub location. Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other circumstances outside our control.

Please refer to our Shipping Policy for complete details on shipping rates, estimated delivery times, and our process for handling lost or damaged shipments.

5. Returns and Refunds

Please refer to our Refund Policy for complete information about returns, exchanges, and refunds. Our Refund Policy is incorporated into these Terms by reference.

6. SMS / Text Messaging Terms

Steve's Hallmark offers an optional SMS text messaging program. By opting in to receive text messages from Steve's Hallmark, you agree to the following terms.

Program Description

Steve's Hallmark sends text messages to customers who have explicitly opted in to receive them. Messages may include transactional updates (such as special order notifications and pickup reminders) and marketing messages (such as promotions and exclusive offers).

Opt-In Consent

You may only be enrolled in our SMS program by voluntarily providing your mobile phone number and checking the SMS consent checkbox on our opt-in form. By doing so, you consent to receive text messages from Steve's Hallmark at the mobile number you provide. Your consent to receive SMS messages is separate from any email marketing consent and is not required to make a purchase or use our services.

Message Frequency

Message frequency varies. You may receive transactional messages as needed related to your orders or special requests, and periodic marketing messages from time to time.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Steve's Hallmark is not responsible for any charges incurred through your mobile carrier in connection with receiving our text messages.

How to Opt Out

You may opt out of receiving text messages from Steve's Hallmark at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from Steve's Hallmark. Opting out of SMS does not affect your email subscription or any other communication you have consented to separately.

Help

For help with our SMS program, reply HELP to any text message, or contact us directly at:

No Third-Party Sharing of SMS Data

Steve's Hallmark will not share or sell your mobile phone number or SMS opt-in consent with any third parties for promotional or marketing purposes. Your mobile information is used solely to communicate with you directly on behalf of Steve's Hallmark.

Supported Carriers

Our SMS program is available on all major U.S. carriers. Carrier support may vary. Steve's Hallmark and the wireless carriers are not liable for delayed or undelivered messages.

7. Email Communications

By providing your email address through our newsletter signup, you consent to receive marketing emails from Steve's Hallmark, including information about new products, promotions, and store news. You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email we send. You may continue to receive transactional emails related to your orders even after unsubscribing from marketing emails.

8. Intellectual Property

All content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of Steve's Hallmark or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our Site without our prior written consent.

The Hallmark name, crown logo, and related trademarks are the property of Hallmark Cards, Incorporated. Their use on our Site and in our store is pursuant to our status as an authorized independent Hallmark retailer.

9. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Accessing linked third-party sites is at your own risk, and we encourage you to review their privacy policies and terms of service.

10. Disclaimer of Warranties

Our Site and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Site will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Steve's Hallmark shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Site or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or your use of our Site shall not exceed the amount you paid to us in the twelve months preceding the claim.

12. Privacy

Your use of our Site is also governed by our Privacy Policy and California Privacy Notice, both of which are incorporated into these Terms by reference. Please review our Privacy Policy and California Privacy Notice to understand our practices regarding the collection, use, and disclosure of your personal information, including your mobile phone number if you opt in to our SMS program.

13. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at contact@steveshallmark.com.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Alameda County, California.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Steve's Hallmark
39180 Fremont Hub
Fremont, CA 94538
Phone: 510-793-3600
Email: contact@steveshallmark.com