Store Pickup

Was happy to find the squishmallows I had been looking for online and that there was a pick up option. Pick up went smoothly and quickly. Very happy with the process.

Picked up an online order. Good amount of employees and wonderful customer service. The store could use some tidying, music, and updates.

Jiminy Cricket is a very hard character to find these days. I love Jim Shore products so to find a Jiminy Cricket Jim Shore figure was amazing. It's beautiful.

I ordered an ornament from Steve’s Hallmark and was thrilled to not only find it in stock but to also be able to pick it up in store. The staff of the Concord location were extremely knowledgeable and helpful. When I picked the ornament up the process was seamless. Can’t recommend the Concord location enough.

The store staff is polite and helpful. Unfortunately the product design had changed from the advertised photo on the website, but this was not within the local staff’s control. The issue was satisfactorily resolved by the staff.